Quality management and statistical quality control students and instructors can look no further.  Wiley is proud to offer a brand new text by Vic Sower, Essentials of Quality, which is aimed at meeting the needs of  these students at both the undergraduate and graduate level spanning business, operations, engineering, technical, and education departments. QM s Certified Quality Improvement Associate exam, Essentials of Quality is highly accessible, experiential, and unique in its coverage of current QM topics, from creative and innovative improvements and approaches to todays economic environment to ways of developing metrics for measuring and evaluating programs. Vic Sower, a Senior Member of the American Society for Quality and is Certified as a Quality Engineer (CQE), has co-authored three other books, published more than 50 journal articles, and has both taught and worked in operations management for the last 18 years.