Based on new research, this second edition of the best-selling book provides an updated solution-driven methodology for benchmarking in both the public and nonprofit sectors. Unique in its focus solely on benchmarking, it takes a how-to step-by-step approach to two benchmarking techniques, provides new tools and details for other entities to replicate those techniques. The book includes updated cases and expands its readership to include the nonprofit sector through its use of examples from nonprofits as well as the international community.