Harvard Business School professor Regina E. Herzlinger believes that the future of heath care depends on people becoming empowered as active consumers or purchasers of their health benefits and services. In this, her newest book, the internationally acclaimed health care guru presents a compelling vision of a system built to satisfy the people it serves. She advances her argument with a comprehensive selection of examples of consumer-driven health care in action, contributed from all parts of the health care system, here and abroad.