Within the context of organizational dynamics and recognizing that negotiating with someone who has more power adds a level of complexity, the book features strategies to get the other person to the table and engage in creative problem solving, even when they are reluctant to do so.  Includes: Tips on how to recognize opportunities to negotiate, and bolster confidence prior to the negotiation How to turn 'asks' into a negotiation, and advance negotiations that get "stuck" A rich examination of research on negotiation, conflict management, and gender