Part One lays out the framework for Improving Performance, including viewing organizations as systems and introducing the three levels of Performance: Organization, Process, and Job/Performer.   Part Two digs deep into the what and how of the Three Levels.   Part Three shows how to apply the Three Levels of Performance, including: ·                     Linking Performance to Strategy ·                     Moving from annual programs to sustained Performance Improvement ·                     Diagnosing and improving performance case study ·                     Redesigning Processes ·                     Overcoming the Seven Deadly Sins of Performance Improvement ·                     Measuring Performance ·                     Managing Processes and Organizations as Systems ·                     Designing Organizational Structures that work ·                     Creating a Performance-based HRD Function ·                     Developing an Action Plan   New content to this edition includes: ·                     Two new real-world Case Studies ·                     A new Chapter on How Process Innovations Are Enabled in a Digital World ·                     Many additional proven-to-work tools from real-world consulting experience.