Today's managers need to not only understand how to efficiently manage operations within a firm through various quantitative techniques, technology, and processes, but also need to develop skills in coordinating operations across a global supply chain. Efficient and effective operations management gives companies a competitive advantage and makes them successful. Russell and Taylor's Operations Management, 7th edition is designed to teach students how to analyze processes, ensure quality, create value, and manage the flow of information, products in the context of creating value along the supply chain and making companies more successful. Russell and Taylor explain and clearly demonstrate how a successful operations manager manages and how to use quantitative techniques and technology when applicable. Most importantly, the authors make the quantitative topics easy for students to understand and the mathematical applications less intimidating. With WileyPLUS, students can practice and complete homework in an automated online environment that facilitates learning and understanding, while integrating the eBook and student resources. The production process and global supply chain of chocolate is used to introduce OM topics, and helps students see how all of the pieces of operations management fit together. Whether students continue on in service or manufacturing careers, with Operations Management 7e students will have a foundational understanding of both qualitative and quantitative operations management processes.