Written by accredited ITIL trainer and Certified ITIL Expert Liz Gallacher, the ITIL Foundation Exam Study Guide is your complete guide to passing the ITIL Foundation Exam. Organized around the ITIL Foundation syllabus, and based on the Author's vast experience in teaching ITIL students, this guide includes everything readers need for success. Topics include: Introduction to IT Service Management and ITIL Service Strategy: designing, developing and implementing service management as a strategic asset to align with Business processes.Service Design: The design and development of service and service management processes.Service Transition: The building, testing, authorising, documenting and implementation of new and changed services into operation.Service Operation: The day-to-day support and management of live servicesContinual Service Improvement: Creating and maintaining value for customers through monitoring and improving services, processes and technology throughout the lifecycle.Download valuable study tools including practice exams, flashcards, a glossary of key terms and more.